60 seconds with Ella Hopcroft

We caught up with Ella Hopcroft, a Wellbeing Assistant at The Firs, where she told us about her role in providing support and activities for residents, her passion for caring for older people, and her love for crocheting.

How long have you been working for Abbeyfield?

I have been working at Abbeyfield as the wellbeing assistant since April 2021, but I started as a volunteer in 2014.

What was it that first attracted you to Abbeyfield?

I originally got my volunteering role through my mum, who also works for Abbeyfield. It opened my eyes to a career caring for older people, and I enjoyed the atmosphere and ethos of The Firs and Abbeyfield as a whole.

What is a typical day for you?

A typical day involves me checking up on all the residents. I will also plan and hold regular activities for them to help them engage with each other and their local community. For example, I run a regular coffee morning on Sundays.

What, in your opinion, are the most important qualities in a wellbeing officer?

I think it is vital to be a sociable person. Getting to know the residents in your care is extremely important, as you will know what they like and dislike and will have a better idea of what may improve their wellbeing.

What is the best part of your job?

Definitely spending time with the residents! I love hearing all the stories from their interesting lives. I enjoy crocheting while I listen, and quite often I will be making something for them.

What are the biggest challenges that you face?

I am a lone worker so it can be overwhelming sometimes, especially when emergencies occur. However, I am supported well by Abbeyfield and I know there are people I can talk to if I need help or advice.

What are you most looking forward to at The Firs over the coming months?

Christmas is always a lot of fun. We have lots of plans for the residents this year which I’m sure we will all enjoy.